We know how important it is for you to receive your order quickly and do our best to get items posted as soon as possible. Custom orders are generally completed within 2 weeks after purchase (this will be longer if fabric needs to be acquired before the item can be made), though it could be as much as 4 weeks during busy periods. You will be contacted and advised if the expected time exceeds 2 weeks. Please let us know if you need an item by a specific date.

Shipping within Australia
Small items, such as headbands, hair ties, and baby/infant/toddler hats will be sent through regular post for $2.20 or $3.50 depending on the size, but please note that tracking is not available. If you require tracking with for items sent with regular post then your envelope can be registered for an additional $3.70. In addition to tracking, your items would be insured up to $100 and a signature is required on delivery to ensure the item is being delivered correctly. You will be able to choose this option at checkout under the heading “You may be interested in”. Simply add Registered Post to your cart, and you will be provided with an article ID that can be tracked on the Australia Post tracking page. More information on tracking by Australia Post can be found here.

All other items are shipped at a flat rate of $8.40 within Australia using Australia Post’s Parcel Post. You will be provided with an article ID that can be tracked as described above. If you require a Signature on Delivery, please choose the Registered Post option at checkout by adding Registered Post to your cart.

Orders over $120 will receive free shipping within Australia. Choose the ‘free shipping’ option at checkout.

If your order goes missing we will work with Australia Post on your behalf to locate it.

Local Pickup
You are welcome to collect your items from Mount Waverley (south eastern suburb of Melbourne), Victoria, Australia, by choosing Local Pickup at checkout. If this option is chosen then I will contact you with address details via your email address or phone number that you supply in Customer Details. While I would do my best to accommodate your preferred times for collection, please be aware that Wispy Threads is a home-based business with two small children who undertake various activities, so I may not be available at the time you request. Items may generally be paid for when collected. The exception is for custom orders where payment is required prior to the items being made. If there has been no attempt to arrange a collection time within 3 business days of purchase then unpaid items will be re-listed on the website and the order cancelled.

International Shipping
We are slowly opening up shipping options to other countries, and now offer shipping to New Zealand. Please contact me if you wish to ship to a country other than Australia and New Zealand, and I will work out the costs and add your country to the website. Unfortunately at this time I am unable to ship to the US or Canada.

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